1. All returns must be sent back in their original packaging.
2. You have 28 days from when you receive your order to return your purchase for a refund.
3. If you are returning an item, you need to give us full name, address, order number, a reason for return and state that this is a return package.
4. Returned items need to be send to:
Natural Vita
Returns Department
UNIT 2B BOARDMAN ROAD
BOARDMAN INDUSTRIAL ESTATE
SWADLINCOTE
DE11 9DL
DERBYSHIRE
5. In most cases, we make a refund in the same form of payment originally used for the purchase.
6. Refunds of shipping:
- We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
- You are obliged to pay the return shipping costs if the return is not a result of our fault.
7. When sending products back to us for refund or exchange please make sure there are no surcharges to the recipient. In our experience, broker service charges apply to the recipients when shipping via FedEx or Royal Mail. Our company does not cover them, which may affect failed delivery and return of a parcel.
